At Michael’s Resort, we strive to provide exceptional service and ensure your satisfaction with every aspect of your experience. We understand that circumstances may arise where you need to request a refund or return for services or products purchased from us. To facilitate a smooth process and clarify our policies, we have outlined our Refund and Return Policy below:

1. Refund Policy for Accommodation Reservations:

– Cancellation: If you need to cancel your accommodation reservation, please notify us at least 3 days before your scheduled arrival date to avoid any cancellation fees.

– Refunds: Refunds for canceled reservations will be issued based on the cancellation policy applicable at the time of booking. Please note that certain promotional rates or special offers may have different cancellation policies.

– Deposit: Any deposit made at the time of booking may be subject to forfeiture if cancellation terms are not met.

– No-Shows: Failure to arrive on the scheduled check-in date without prior notification may result in the forfeiture of your reservation and any applicable fees.

2. Return Policy for Products:

– If you find yourself dissatisfied with a product acquired from our resort, you have the option to return it within a specified timeframe of purchase for either a refund or exchange. This is contingent upon the item being in its original condition and packaging.

– Proof of Purchase: A valid proof of purchase, such as a receipt or invoice, is required for all product returns.

– Refund Process: Refunds for returned products will be issued to the original method of payment used for the purchase.

– Exclusions: Certain products may not be eligible for return due to hygiene or safety reasons. Please check with our staff for clarification on specific product return policies.

3. Refund Policy for Services:

– Service Cancellations: If you need to cancel a service reservation, please notify us at least [insert time frame] hours before the scheduled appointment time to avoid any cancellation fees.

– Refunds: Refunds for canceled services will be issued based on the cancellation policy applicable to the specific service booked.

– No-Shows: Failure to show up for a scheduled service appointment without prior notification may result in the forfeiture of your reservation and any applicable fees.

4. Damaged or Defective Items:

– Product Inspection: Upon receipt of a product purchased from our resort, please inspect it carefully for any damage or defects.

– Reporting: If you receive a damaged or defective item, please report it to us immediately for assistance.

– Replacement or Refund: Depending on the nature of the issue, we may offer a replacement or refund for the damaged or defective item.

5. Contact Us:

If you have any questions or concerns regarding our Refund and Return Policy, or if you need assistance with a refund or return request, please don’t hesitate to contact our customer service team. We are here to help ensure your satisfaction and address any issues promptly and effectively.

Please note that our Refund and Return Policy is subject to change without prior notice. We reserve the right to modify or update this policy at any time to reflect changes in our business practices or to comply with legal requirements. Any such changes will be effective immediately upon posting on our website.